NICE inContact

DevOps Engineer II (BB-BE573)

Encontrado en: Neuvoo BO



​The DevOps Engineer II works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability, as well as recommending and implementing improvements to reduce cycle time and improve quality of the delivered products.​

Major Functions/Responsibility

  • Defining and developing continuous integration and deployment pipelines
  • Building Infrastructure as Code
  • Coordinating build and release activities with other stakeholders
  • Defining and developing automated quality and release gates
  • Working with teams to develop code quality metrics and meters
  • Identifying, researching, and prototyping new technologies to improve DevOps processes
  • Collaborating with various teams and disciplines to promote and develop DevOps best practices
  • Managing day to day operations of release pipelines, build tools, and source control software and resources
  • Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
  • Troubleshooting & responding to downtime, performance degradation and outside attacks
  • Occasional weekend or after-hours work as needed
  • Follow the company Code of Ethics and inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of inContact.

  • Required Education, Experience, and Specific Job Related Skills

    Education Requirement:

  • Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​
  • Skills

  • Can solve routine problems related to feature or module using all techniques common to programming languages
  • Can debug all problems in the team's area of responsibility (feature or module
  • Stays abreast of new technologies and industry best practices related to DevOps
  • Service-oriented; ability to supply services to multiple engineering teams
  • Mentors co-workers with expertise
  • Coordinates work with peers
  • Shares discoveries and best practices
  • Learns from others within the team
  • Self-Driven. Proactively looks for ways to improve systems and processes
  • Experience:

  • 4-5 years of experience working on a software development team
  • 4-5 years of experience with CI automation tools, such as CircleCI, Jenkins, or Bamboo, TFS Build
  • 2+ years of experience building and creating Docker containers and Docker-based Microservices or similar technology
  • 2+ years of experience with infrastructure automation tools such as Chef, Puppet, Ansible, or CloudFormation
  • 2-5 years of experience working with distributed source control systems, like Git, GitHub or BitBucket
  • 2+ years of experience with scripting languages, such as Python, Perl, Powershell
  • Demonstrated understanding of Amazon AWS services including S3, EC2, CloudWatch, and Lambda
  • Working experience with one or more database engines, including MySQL, Postgres, Dynamo
  • Deep knowledge and understanding in one or more of the following areas:
  • Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)
  • Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
  • Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
  • Operating Systems (Linux/Windows, Virtualization, Containers, Imaging, Orchestration, Storage types & performance, Monitoring, Capacity Planning)
  • Ability to communicate effectively in English​

  • Experience Preferred:

  • Experience with Artifactory
  • Experience with Release Pipeline tools such as Concourse, Thoughtworks Go, Octopus, Hive, ElectricFlow, or Xebialabs
  • Call center and telecom experience
  • calendar_todayhace 3 días

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