Descripción:

Description

The QA Engineer II is responsible for evaluating the overall quality of our products by developing
test plans and scripts to validate product functionality and performance. As an integral contributor
to our Agile development teams, the QA Engineer II designs and executes both manual and automated
test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform.
Throughout the project lifecycle this individual will clearly outline the current state of the
product and project by communicating any and all risks to the team.

As a QA Engineer II a typical day might include the following:

Be passionate about quality and driven to accomplish the company's goals. 

Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements

Design, extend, optimize and execute test plans and test cases based on business requirements and functional specifications. 

Communicate QA results, risks and project status to management team as well as other stake holders 

Follow and execute on team-specified "done" criteria for testing features

Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated 

Interact closely with developers offering suggestions and ideas for improving the quality of products 

Analyze testing results to enhance future test plans and scenarios. (Including metrics and benchmarks to gauge improvement) 

Pro-active investigation/verification of production defects and continuous improvement of regression tests

Create automated testing scripts as required 

Create QA tasks and monitor individual burn-downs to ensure completion 

Identify log, track and report bugs to QA management and development team 

Become a subject matter expert with NICE inContact product(s)

To land this gig you'll need:

BS in Computer Science, or equivalent work experience

Knowledge of QA practices and policies

3-5 years of experience in software testing and quality assurance

Experience with testing tools

Experience writing SQL statements

Ability to script automated tests

Thorough understanding of the following types of testing: Functional, Usability, Load, Stress, Integration, Data validation, Performance, Automated testing and Regression

Possess strong communication & decision making skills

Bonus experience:

Experience with Telecommunications

Experience with VoIP Technology

Ability to work independently and self-manage projects

2+ year programming or scripting experience

DevOps experience

CI/CD experience

Experience with call server technologies

Cloud experience, AWS preferred